Marketplace Policy

This policy outlines acceptable behaviour for buyers and sellers on Kwick.

Merchant Responsibilities

Merchants must:

  • List items accurately
  • Use genuine product photos
  • Disclose defects or damages
  • Provide clear pricing

Misleading listings may be removed.

Prohibited Items

The following items are not allowed on Kwick:

  • Illegal products
  • Counterfeit branded goods
  • Weapons
  • Stolen items
  • Fraudulent listings
  • Dangerous or harmful materials

Kwick may remove such listings immediately.

Listing Integrity

Merchants may not:

  • Post duplicate spam listings
  • Manipulate search rankings
  • Use misleading pricing tactics

Violations may lead to account suspension.

Merchant Vetting

Kwick may request:

  • Identity verification
  • Business registration documents
  • Contact details

However, verification does not guarantee merchant conduct.

Reporting Abuse

Users can report:

  • Fraudulent sellers
  • Suspicious listings
  • Policy violations

Kwick may investigate reports but cannot guarantee dispute outcomes.

Buyer & Seller Safety Guide

Because Kwick operates as a peer-to-peer marketplace similar to Facebook Marketplace and Jiji, users should follow safe trading practices.

Safety Tips for Buyers

  • Review seller profiles carefully
  • Ask questions before purchasing
  • Avoid sharing unnecessary personal information
  • Meet in safe public locations for collection
  • Inspect items before completing payment where possible

Safety Tips for Sellers

  • Clearly describe product condition
  • Use genuine photos
  • Communicate transparently with buyers
  • Meet buyers in safe locations when applicable

Fraud Awareness

Online marketplaces can attract fraudulent actors. Common red flags include:

  • Requests for urgent payment
  • Suspicious payment links
  • Sellers refusing inspection of goods
  • Requests for unusual payment methods

If suspicious behaviour occurs, report the user to Kwick.

Privacy Policy (Short Version)

Kwick collects certain information to operate the platform, including:

  • Account information
  • Listing data
  • Device and usage information

Kwick uses this information to:

  • Operate the marketplace
  • Improve platform performance
  • Prevent fraud and abuse

Kwick NG does not sell personal data to third parties. Users may request account deletion by contacting support at support@kwick.ng.