Trust & Safety

Our Commitment to Marketplace Safety

At Kwick, we take steps to reduce fraud and maintain a reliable platform. These include:

• Merchant onboarding checks
• Listing moderation and reporting tools
• Prohibited product monitoring
• Community reporting systems

While these measures help reduce risk, users should always exercise good judgment when transacting online.

Merchant Verification

To help maintain marketplace integrity, Kwick may require sellers to provide information during registration, including:

• Identity verification
• Contact details
• Business information (where applicable)

Verification helps improve trust within the marketplace. However, verification does not guarantee seller performance or product quality.

Reporting Suspicious Activity

Users are encouraged to report:

• Suspicious listings
• Fraud attempts
• Counterfeit products
• Abusive behaviour

Reports help Kwick review listings and take appropriate action where necessary.

Safe Buying Tips

Before purchasing an item, consider the following:

• Review the listing carefully — Check product descriptions, images, and pricing.
• Ask questions — If anything is unclear, contact the seller before purchasing.
• Inspect items when possible — For local transactions, inspect products before completing payment.
• Meet in safe locations — When collecting items, choose public places where possible.
• Be cautious of unusual payment requests — Avoid payment arrangements that feel suspicious or rushed.

Safe Selling Tips

Sellers can also take steps to protect themselves:

• Provide accurate descriptions — Clear listings reduce disputes.
• Communicate clearly — Respond promptly and transparently to buyers.
• Choose safe meeting locations — Public locations are recommended for in-person exchanges.
• Keep records of transactions — Screenshots or receipts can help resolve disputes.

Fraud Awareness

Online marketplaces can sometimes attract fraudulent activity. Common warning signs include:

• Requests for payment outside normal channels
• Pressure to complete transactions quickly
• Refusal to provide additional product information
• Requests for sensitive personal information

If something feels suspicious, pause the transaction and report the activity.

Prohibited Listings

To maintain platform safety, certain items cannot be sold on Kwick. These include:

• Illegal goods
• Counterfeit products
• Stolen items
• Weapons or dangerous materials
• Fraudulent listings

Listings that violate these rules may be removed and accounts may be restricted.

Disputes Between Buyers and Sellers

Kwick is a marketplace that connects independent users. Because of this, transactions occur directly between buyers and sellers.

If disputes occur, we encourage both parties to communicate and resolve the issue directly. Kwick may review reported cases but cannot guarantee dispute outcomes.

Our Role as a Platform

Kwick operates as a digital marketplace that connects buyers and sellers. Kwick does not own or sell the products listed on the platform and is not a party to transactions conducted between users.

Users should always exercise caution and good judgment when buying or selling.

Need Help?

If you encounter suspicious activity or need assistance, contact our support team: support@kwick.ng